Deliveries and returns


How is the delivery made?

Deliveries are made by express courier (Nemo Express) and by the Romanian Post Office.

How much does the delivery cost?

Delivery is FREE for packages delivered to Romania. For other countries, the cost will be communicated to your order confirmation.

How long will my products be delivered to me?

For delivery, usually 3-4 working days from the order.
Deliveries are made by express courier or via the Romanian Post Office and when the order is shipped you will receive an automatic notification on your e-mail address.

Exchange and return

If you ordered a product from Framboise that does not match or do not like you, you can return it within 10 working days of receipt. Please note that shipping may take up to 4 business days, except when shipped via express delivery. You have 6 business days to let us know your intention to return.

Read the following information carefully to return a product:

Before ordering any product, please inspect the product carefully on the site. In the product description page you will find all the necessary information. If you want more information, please contact us by phone or email office@framboise.ro. Also, in the same product page, you have the zoom in order to be able to study in detail both the composition of the material from which it is manufactured and its details.

If you still need to return a product, it must be accompanied by the invoice, warranty certificate, and return form (the Word version of the return form is completed and sent either by email to office@framboise.ro or printed and sent In the package).

The product will be returned in good condition, in the original packaging, with the label and no traces of wear or wear. If these criteria are not met, unfortunately we will not be able to accept your return and your products may be resubmitted.

When the returned product arrives at us, we will send you a confirmation email.

We will return your product value (do not forget that the return of your products is at your own expense) to your account within 30 days of receiving the email confirmation that the product has arrived at us.

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